FAQ

Q. What information do I need to complete a custom order?
A. After we have completed your quotation, you will need to send us a purchase order. Your Drake Industries representative will assign a customer number to your account and assist you with payment options.

Q. When may I review the labels I have ordered?
A. After we receive a purchase order we will send an artwork proof. You may make changes or corrections until the label meets your requirements for copy, color, font, dimensions and material. We will send the label to production when we receive your written approval.

Q. How and when will my order be delivered?
A. Delivery is approximately 12-15 business days from the date the artwork proof has been approved. We normally ship your parts by UPS ground. If you require immediate delivery, we will send your order via your preferred carrier using your customer account number.

Q. Does your company ship globally?
A. Yes. We will ship anywhere you need your order to be delivered. Shipments going outside the continental United States will be shipped FOB origin. Our labels have even gone to the moon with the Apollo missions.

Q. What is the return policy?
A. If you find any product less than 100% satisfactory we will correct the label. If the problem came from Drake Industries, it will be corrected at no cost to the customer. If the problem came from the customer, it will be corrected at cost to that customer. We require that you send back any rejected product. Your sales representative will issue a return merchandise authorization (RMA).

If your question has not been answered here please contact answers@drake.com.