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PRODUCTS Stock Labels Custom Labels & Decals Custom Barcode, Serial & Variable Data Custom Bezels & Badges Custom Nameplates & Tags Custom Overlays, Panels & Signs Prototypes Unique Uses & Unique Applications FundraisingREFERENCE Label_This Blog Materials Guide Barcode Glossary of Terms FAQRFI

Drake Industries is the only
Underwriters LaboratoriesandCSA Internationaldurable
label maker in Central Texas.

 

Terms of Service

All sales for stock items are final. Certain internet orders may require manual confirmation by a Drake representative and written approval by a representative of your company.

If there is a problem with your order, we will contact you within two (2) business days.

If you order a stock item you will receive an email after the order is completed with the details of that order. If you do not receive that email, please check the spam filter on your email account or email us at sales@drake.com.

Shipping Information

Your order will be shipped to you via UPS and a tracking number will be provided for your convenience. A signature is not required on deliveries. If you would like us to ship with another carrier please provide your account number for that carrier. Typically, confirmed orders ship 12 -15 days after the artwork is approved by you. If you require that the item be shipped before that time please let us know.

Stock orders placed online after 12 pm CST will be shipped the following business day.

We cannot ship on weekends. Delivery times vary by zip codes and we are not responsible for delays in shipping. Please notify us in writing if you would like someone to sign for your order.

Website Disclaimer

All orders placed online are considered pending until a Drake Industries representative confirms the order. Stock orders placed online after 12 pm CST will be shipped the following business day.

Return Policy

If you find any product less than 100% satisfactory we will correct the problem. If the problem came from Drake Industries, it will be corrected and shipped at no cost to the customer. If the problem came from the customer, it will be corrected and shipped at cost to the customer. Please send back any rejected product. Your sales representative will issue a return merchandise authorization (RMA). All returns need to include a tracking number.

Payment, Fees and Sales Tax

We accept AMEX, MasterCard and Visa. All prices are in U.S. Dollars ($USD). All orders will be assessed a service charge, shipping fee and Texas state sales tax where applicable. We are not responsible for any damage incurred to your order after it is delivered to you. Once you receive your order you have one (1) business day to contact us about any mistakes or discrepancies.

Liability

If an order is lost, delayed or mishandled the party that paid for the shipping should contact the carrier. Please contact us immediately with the tracking number if we need to contact a carrier about a package.